Help Center

FAQ

Ordering

Where do you ship from?

What is the return/refund policy?

What payment methods are available?

Can I change my order?

I haven't received my order. How can I check my order status?

How do I place an order?

Where do you ship to?

Where do I put in my discount code?

[Out of Stock] When will you have your items back on stock?

Who can I contact for other questions?

Frequently Asked Questions

What warranty do you offer?

What plug-designs/regions can I buy the Foxtail for?

I have an Android. Can I use the Foxtail?

What is the difference between the Foxtail and the Loop?

Can I have the Foxtail on while charging?

Isn’t the cable being replaced by wireless charging soon?

Are you not worried that wireless charging will kill your market?

Why focus on cables?

How do I install the Foxtail?

What is Nappa leather?

How can I become a Foxtail Ambassador?

Who can I contact for press inquiries?

Sales

Are Foxtail products available in stores?

Who can I contact for wholesale or distribution opportunities?

Do you offer custom printing options?

Do you offer discount on bulk?

Do you offer discount on bulk?