Do you need to return a product, or simply curious as to how we handle refunds? We want you to feel secure buying from us, and so we are here to help you. Our return and refund policy matches that if you buy a product in a physical store. You can always open, try and return the product if you regret your purchase as long as it is in the same condition as when you bought it.
No matter what, we’re here to help you.
To read our full return and refund policy, pls. refer to this link.
Depending on your location, our estimated shipping time can vary from 3-20 days.
If you're experiencing unusual delays, or issues with your order, feel free to reach out to us at email@example.com, and we'll help you out! Pls. keep in mind that we can only try and locate orders placed with traced shipment.
Currently we only offer shipping with tracking within Europe.
We do have options to ship to the rest of the world, but mostly without tracking. If you would like to ship outside of Europe with tracking, pls. reach out to us at firstname.lastname@example.org, and we can present you with the options available.
Please note - We ship to countries that do not use the A-plug Apple adapter or the C-plug Apple adapter which are the only plug-designs our TAIL is designed for.
For a complete list on what countries are compatible with the A- og C-plugs according to the website worldstandards.eu, CLICK HERE(Note! Foxtail are not responsible for the information on this website, and it is only meant as a guiding tool. It is your full responsibility to make sure your iPhone adapter matches the Apple A- or C-plug design displayed on this website.)
Unfortunately we do not ship to the following countries: Cuba, Iran, Burma (Myanmar), Sudan, North Korea, Kazakhstan, Afghanistan, Ukraine and Syria.
Before checking out, you find a grey box that says “Discount code”. Here you can place your code and click “apply”. If the code is functional and valid, the discount will be subtracted from your order and update the final order price.
At FOXTAIL we offer a 1 year warranty on all of our products. Please note that this warranty covers manufacturing defects, but does not cover damages caused by or through use of the product. The Foxtail is made from Nappa leather and microfiber. While these materials are of high quality, it is important to keep in mind that Nappa is a natural material and is therefore subject to change over time with daily use and wear. Changes in color and texture should not be considered a flaw but inherent to the elegance of the material. Such changes in color and texture are signs of wear and they are normal.
Currently our range of Foxtails for iPhone is limited to the US and EU adapter design. This design is compatible for the European, American and many Asian iPhone Adapters. This is due to the varying design of global powerplugs standards, which unfortunately in places like Great Britain, Australia, Saudi Arabia etc. use different plug designs.
The Foxtail consists of two parts. Tail and Loop. The Foxtail has been specifically designed to fit the US and EU Apple 5W adapter only. There is no current support for any other phone provider's adapters.
For those of you using Android phones, you are not left out though! You can easily use Loop to manage most charging cables (1m only). And should you want the full Foxtail experience, simply combine your Loop'ed cable with Apple's 5W charger in the Foxtail for when you travel.
The term “Foxtail” describes the entire product used to hold your cable and adapter together. More specifically every Foxtail is made up of two components: the Tail and the Loop. The Tail is the bigger piece sitting on the adapter, and the Loop is the smaller piece sitting on the cable. Loop serves to organize the cable whereas the Tail serves to hold cable and adapter together on the go.
Foxtail should only be used with the original Apple 5W adapter and only in approved power outlets. Are these guidelines kept, you should be just fine leaving the Foxtail on while charging.
We do not recommend leaving the Foxtail on your adapter for more than a normal day’s use when connected to a powersource due to risk of overheating and possibly damage of your adapter. If adapter is left connected to an active powersource overnight, it is recommended to dismantle Foxtail from connected adapter.
By using the Foxtail you expressly agree that your use of our products is at your sole risk.
We are confident iPhone’s cable and adapter aren’t going anywhere until the day when infinite batteries becomes standardised. Until then every new iPhone will come with its iconic white cable and adapter, and we will be here to help making the use of these the best experience possible.
With Apple’s new products, our market-potential is only expanding. Our goal is to empower the iPhone people with a beautiful solution to manage their cable and adapter wherever they are. And so we embrace the recent focus on wireless charging for iPhones because it actually helps our cause - setting focus on the charging experience as something that should be pleasantly easy and beautiful. No matter what, every iPhone user will always have an original Apple charger in need of love on the go. Even the wireless charger - for those who invest one - will need a cable and adapter to connect with the wall. And we’ll be right here, ready to serve along the way.
Aren't cables going obsolete as wireless charging and better batteries develop?
We believe battery life is like bandwidth and storage. As internet gets faster and storage get's bigger, files will eventually develop proportionally. As the means of data-transfer expands it will make way for new and more demanding technology and traffic will not remain at yesterday's sizes, but grow proportionally. Likewise as batteries gets bigger and more advanced, apps and digital development will eventually grow proportionally more complex and demanding. In this way, until the day when continuous wireless charging or infinite batteries becomes commercially standardised, there will always be a place - and even need - for manual cable charging.
Nappa leather provides a higher degree of luxury and is a higher grade of leather than standard leather. In the Foxtail we use Nappa leather from goats. Nappa is a type of soft, full-grain leather, Nappa leather interior exhibits a natural look and feel that is preserved with a specialized finish. With this finish and pigmentation applied, Nappa leather is more durable and distinct than aniline or semi-aniline leathers – perfect for luxury products.
We’re always out looking for great brands or persons to work together with. If you believe our brands could compliment each other, or if you have a strong following and want to partner with us, pls. don’t hesitate to contact us at email@example.com
We’re always excited to help the press in any way possible. We have prepared a media kit for you with high resolution images ready for you to download right here. For any other inquiries or questions, feel free to write us at firstname.lastname@example.org